Frequently Asked Questions

If your question is not answered below, don’t hesitate to send us a message

What are the delivery charges?

NL flat rate shipping 6,00 euro
NL free shipping from 25,00 euro

BE and DE flat rate shipping 9,50 euro
BE and DE free shipping from 75,00 euro

LU, GB flat rate shipping  11,75 euro
LU, GB free shipping from 95,00 euro

AT, FR, DK flat rate shipping  14,00 euro
AT, FR, DK free shipping from 110,00 euro

IT, ES, SK, CZ flat rate shiping 16,00
IT, ES, SK, CZ free shipping from 120,00

FI, IE, SE, HU, PL, SI flat rate shipping 18,00
FI, IE, SE, HU, PL, SI free shipping from 140,00

GR, BG, RO, EE, LT, LV flat rate shipping 25,50
GR, BG, RO, EE, LT, LV free shipping from 250,00

If your destination is not on the list, contact us via email and we will find the best possible option for your sending.

Which payment methods are accepted in the Online Shop?

Ideal
Credit card, Visa and Master
PayPal
Direct bank transfer

How long will delivery take?

For orders placed via the website before 13 hrs, the standard delivery in NL, B and GER is within two (2) working days (not on Sundays and Holidays). We will however do our upmost best to deliver as quickly as possible. Speed delivery is an option, please contact us to agree on the possibilities, extra costs could be charged in some cases.

Do I receive an invoice for my order?

You will automatically receive the invoice through our webshop. For any special requirements on your invoice please contact us via email and we will add the necessary information.